Pick Up

All aluminium windows and doors purchased from stock are to be picked up from the GEM Windows & Doors Warehouse.

Items should be pre-purchased from one of our showrooms and it is advisable to check stock availability.

Only when the item is paid for in full, it is deemed as sold. Once purchase is finalised, GEM staff will confirm available pick up date and provide all necessary details required for pick up.

Details

Location: Warehouse Map

Address: Unit 2, 1 Avalli Rd, Prestons NSW 2170

Directions: We are located in the Casaview Complex with easiest access from Jedda Road, Prestons

PICK UP TIMES: Mon to Fri 7.00am to 2.00pm - STRICTLY! 

If you picking up outside of these hours without prior written confirmation by the warehouse will be turned away.

(PLEASE MAKE SURE TO CHECK FOR LATEST UPDATES ON OPERATION DAYS AND HOURS AS THESE MAY CHANGE DUE TO NSW GOV COVDI-19 HEALTH ADVISE !)

Pick up conditions

Note: We do not dispatch to couriers.

Pick up from Casaview Complex, Unit 2, 1 Avalli Rd, Prestons -

enter off Jedda Road (Mon to Fri 7am to 2pm)

• One hour before pick up send SMS to 0490 484 960 with:
• First and Last name on invoice and
• Your Quote Number;
• You will receive a reply SMS with the number of your collection bay;
• During collection you must check: all your items as per your invoice - including size, colour, glass, screens, keys and any visible damage prior to loading.
• You will not be required to sign anything.

For doors and large windows customer must arrange at least 2 people picking up the items. GEM cannot offer the service of loading. Completed product must be collected within 3 working days of the advised completion date to avoid daily storage fee of $35.

With any questions email to dispatch@gemwindowsanddoors.com.au.

GEM is not responsible for any visible damage after the product has been loaded and transported.